Frequently asked questions
Frequently asked questions
Can't find your answer? Contact us on WhatsApp — we respond quickly.
How does the buying process work?
1) Browse the listings. 2) Contact the seller directly from the vehicle page — WhatsApp, call or email. 3) Agree the price and terms with them. For a car already in Cameroon the listed price is final; for an imported vehicle it covers the car and transport to the port, with customs clearance at your expense. 4) Our team stays reachable if you need assistance. Making contact and completing the transaction are your responsibility: AutoK facilitates the introduction.How do I pay?
We accept Orange Money, MTN Mobile Money (MoMo) and international wire transfer — ideal if you're paying from abroad. Payment covers the vehicle price and sea freight to Douala. Customs duties are paid separately at the port by the buyer (we guide you through it).How long does shipping take?
Usually 4 to 6 weeks from the port of departure to Douala port, depending on sailing schedules. The exact time depends on the seller and the country of origin — ask them directly before committing.What about customs and duties?
Customs duties are the buyer's responsibility and paid at Douala port. They depend on the age and declared value of the vehicle. We provide the documentation and a clear clearance guide, and can recommend a trusted agent if needed.What if the car has a problem?
Every vehicle is inspected before shipping and we provide a detailed photo report. If a major undisclosed issue appears on delivery, contact us immediately on WhatsApp — we work with you to find a fair resolution.Can I have the car inspected before buying?
Yes, and we recommend it. Ask the seller for extra photos, a video, or an independent third-party inspection. If the car is in Cameroon, arrange to see it in person. A seller who refuses any verification is a warning sign — you can report them from the listing.Do you offer warranties?
Vehicles are sold as-is, with a documented inspection. Some recent models may still carry a transferable manufacturer warranty — we state this clearly on the vehicle page. For specific questions, contact us before purchase.How do I track my order?
After payment, log into your AutoK account and open "Track my order". You'll see every stage in real time and receive WhatsApp notifications at each status change.